Conversation History
All chats from your AI assistant, newest first.
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Analytics
Your AI widget performance and trends.
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Conversations This Month
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Bookings This Month
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Escalation Rate
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of all messages this month
Daily Average
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conversations per day this month
Conversations — Last 30 Days
Bookings
Enquiries and booking requests collected by your AI.
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| Time | Name | Summary | Status |
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No bookings yet
Booking requests will appear here when customers book through your AI.
AI Business Assistant
Ask about your customers, get website improvement ideas, and more.
Hi! I'm your AI business mentor. I've read your entire website, your uploaded documents, and your analytics — so I have a full picture of your business. Ask me anything: how to get more bookings, what's missing from your website, why your escalation rate is up, or how to improve your widget setup.
Appearance
Customise how your AI widget looks on your website.
Accent Colour
Background Colour
Text Colour
Welcome Message
Avatar / Logo
Drag & drop or browse
JPEG, PNG, WebP, GIF, SVG — max 2MB
Logo active
Settings
Configure your AI assistant's behaviour and account details.
Bot Personality
Controls the AI's personality and response style. The bot will always answer using your knowledge base.
Business Name
Contact Email
Booking Settings
Pro & Business — configure how booking requests are handled by the AI.
Booking Collection
Active
When off, the AI will not collect booking requests.
Booking Notification Email
Booking requests collected by the AI are sent to this address.
Booking Prompt
Describe what information to collect. The AI will always ask one item at a time. Leave blank to use the default.
Slack Alerts
Get a Slack notification every time a customer conversation is escalated to a human.
Slack Webhook URL
Create an Incoming Webhook in your Slack workspace and paste the URL here.
Proactive Chat Trigger
Automatically open the chat after a set delay — great for pricing or contact pages.
Enable trigger
Delay (seconds)
How long to wait before opening the chat. Recommended: 5–15 seconds.
Page paths (optional)
Comma-separated URL paths. Leave blank to trigger on every page.
Trigger message (optional)
Custom opening message when the chat pops up. Leave blank to use your welcome message.
Webhook
Fire a POST to your own URL on every booking or escalation — connect Zapier, Make, or your own system.
Webhook URL
Inflow will POST JSON to this URL on every booking completion and escalation. Works with Zapier, Make, or any custom endpoint.
Knowledge Base
Upload files to teach your AI assistant about your business. Supports PDF, Word (DOCX), TXT and Markdown.
📄
Drop a file here
PDF, DOCX, TXT or MD · Max 20 MB
Choose file
Uploaded files
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No files uploaded yet. Add a file above to get started.
Recrawl
Manually refresh your AI's knowledge base from your website. Up to 2 refreshes per week.
Website URL to crawl
The root URL for your website. Crawls up to 200 pages.
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